Employment and Income Verification Q&As

What is “The Work Number”?

"The Work Number" is an employment and income verification service provided by the TALX Corporation. The service provides online and/or phone verifications to organizations requesting employment and income information for State of Arizona employees.

Why is the State of Arizona using “The Work Number” to provide automated employment and/or income verifications?

With over 38,000 employees, the State of Arizona receives approximately 12,000 employment and/or income verification requests annually. "The Work Number" will save time by providing verifiers with immediate, on-line, convenient access to information that is accurate and secure.

"The Work Number" assures information authorized by the State of Arizona is provided. In addition, that information is presented in a consistent format with appropriate disclaimers and data explanations.

What information will be provided by "The Work Number"?

"The Work Number" provides employee name, agency, employment status, original hire date, most recent hire date, job title, hourly rate of pay, and up to 3 years of total annual income information. Income information is broken out by base salary, overtime, bonus, and other pay.

Who can use "The Work Number"?

Any lending institution, government social service agency, property manager or other business that needs to verify employment and/or income of an employee is considered a verifier and may use "The Work Number".

What types of verifications will NOT be provided by "The Work Number"?

Requests for employment or income verification received directly from employees will NOT be provided through "The Work Number". Employees may get that information from YES or through their agency Human Resources office.

Requests for an employee’s manager’s name, job performance, or any information other than employment or income will NOT be provided through "The Work Number".

How will "The Work Number" benefit State of Arizona employees?

Employees will receive the benefit of quick turnaround service for verifiers since "The Work Number" can be used by verifiers anytime, anywhere -- 24 hours a day, 7 days a week -- online or by phone.

"The Work Number" conducts a verifier qualification process when verifiers first register to use "The Work Number" and requires the verifier to identify a legitimate purpose for each verification request. These measures are designed to disclose employee information to verifiers with a legitimate need for the data.