Planning and Quality Assurance, a new division of Human Resources, offers a wide variety of survey services for state agencies. These services include measuring employee job satisfaction, customer service satisfaction, health and safety issues and many others. Some of the benefits to agency surveys are:

• Customized Surveys: To provide a professionally designed questionnaire to meet the specific needs of your agency.
• Survey Development: We can provide expert assistance to your agency on survey development. We can take you step by step through the process starting with the planning stage to the final reporting stage.
• In-Depth Analysis: Each analysis is custom designed to meet your reporting needs. Data analysis and data results can be provided in many different formats, including Excel, Access and Word.
• Speed: The Optical Mark Reader (OMR) scanner is a technologically advanced scanner that will quickly convert your paper survey into a computer database. The survey results are available within five (5) business days after they are received.
• Value: In most cases, the costs incurred by your agency will be the cost of materials. There is no charge for developing the survey, scanning the survey or the data analysis.